Frequently Asked Questions

Everything you need to know about shopping at GOHAN Market.

How do you ensure the freshness of perishable items during shipping?

All temperature-sensitive products are packed in insulated thermal liners with professional-grade gel ice packs to maintain optimal freshness from our warehouse to your doorstep.

What is your policy on international shipping?

Currently, GOHAN Market ships exclusively within the continental United States and Canada to ensure that food quality and safety standards are never compromised during transit.

How can I track the status of my grocery order?

Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.

What should I do if a product arrives damaged or expired?

We take quality seriously. If any item is damaged or past its best-by date upon arrival, please contact our support team within 48 hours with a photo for a full refund or replacement.

Do you offer wholesale pricing for restaurants or businesses?

Yes, we provide bulk purchasing options for culinary professionals. Please reach out to our wholesale department through our contact page to set up a business account.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.