Returns & Exchanges

At GOHAN Market, we strive to ensure your Japanese culinary experience is perfect; however, due to the perishable nature of food items, returns are generally limited to damaged or incorrect products. Please notify us within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged item or the incorrect product received, ensuring the packaging and shipping label are visible.

• 2.
  Contact Support

  Email our customer service team at support@gohanmarket.com with your order number and the photos attached.

• 3.
  Verification Process

  Our quality assurance team will review your request within 24-48 business hours to verify the claim against our freshness guarantee.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement at no additional cost to you.